Privacy Policy
Effective November 5, 2026
Bao Le LLC (“we”, “our”, “us”) builds NailDesk, point-of-sale software used by nail salons. This policy explains what information we handle, why, and what choices you have.
If you are a salon customer, the salon you visit keeps your visit records in NailDesk, the software it uses. For text messages, NailDesk (Bao Le LLC) is the sender: we send them from our own number, only if you ask for them, and we keep the record of your consent.
Information we handle
- Contact details — name, mobile number, and, if you give them, your email and your birthday (month and day only, for a birthday greeting or offer where the salon has one).
- Visit history — appointments, services, technician preferences and payment records.
- Consent records — the exact wording shown to you when you agreed to receive messages, and the date you agreed.
We do not collect or store full payment card numbers. Card payments are handled by the salon's payment processor.
Text Messaging
NailDesk sends text messages about your visits to salons that use NailDesk, to customers who have agreed to them. Texts are optional.
What is sent
Texts about your visit: confirmations, reminders, a message when your technician is ready for you, changes or cancellations, and a thank-you after your visit.
Offers and promotions are a separate program: sent only if you separately say yes yourself, and only from the salon's own number, never from NailDesk's appointment number. Asking for texts about your visit is never a yes to offers.
How you agree
You get texts about your visits only if you agree to them — for example by checking in with your mobile number on the salon's iPad (a Check in without a number button is on the same screen, and checking in that way sends nothing), or by ticking Text me about my appointment when you book online. A record of your yes, with the wording it covers, is kept with the date. Agreeing to receive messages is optional and never a condition of any purchase or service.
Frequency and cost
Message frequency varies. Message and data rates may apply, depending on your mobile plan. We do not charge you for messages.
How to stop
Reply STOP to any message and messages from that number will stop. Reply HELP for help. You can also ask the salon to stop at the counter, or contact us using the details below.
Your mobile information is never sold, and never shared for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Who sends the messages
Texts about your visit are sent by NailDesk (Bao Le LLC) from NailDesk's own registered toll-free number, through a licensed telecommunications provider. Every message names NailDesk as the sender and the salon where your visit is. We write the messages and we hold the consent records. Our cloud keeps a record of each text and of any reply, and a reply goes to that salon. A STOP reply is honoured across NailDesk, not just for one salon.
How information is stored
Salon records are kept on the salon's own computer. NailDesk backs them up automatically: copies on that computer, and locked (encrypted) copies sent hourly and nightly to NailDesk's cloud in the United States. Each locked copy opens with either of two keys, the salon's printed Emergency Kit or NailDesk's recovery key, so if a salon's computer fails we can restore its records. Our cloud provider stores the locked copies but cannot read them.
Online booking. When you book on a salon's NailDesk booking page (book.getnaildesk.com), NailDesk (Bao Le LLC) holds your name, mobile number, visit, note and choices until the salon's own computer saves the booking, normally within a few seconds. If it's never saved, we delete it a week after the visit. Once it's saved, we keep your first name and the visit until the salon's next backup holds them (at most a day), and your mobile number for one more day only as a scrambled copy, used only to limit repeat bookings. If a salon blocks a number from booking online, we keep a scrambled copy of that number while it's blocked. We also keep a scrambled copy of your internet address for up to two hours, to stop fake bookings. We can undo a scrambled copy if we need to: it keeps numbers out of plain sight, not away from us. The booking page never holds the salon's customer list.
Salon sign-in. If you forget your NailDesk password, we email a one-time code to the email you gave at setup.
Cookies and analytics. We use no analytics and no advertising or tracking cookies. Our web host, Cloudflare, checks visits for automated attacks and may set a security cookie to do that. Nothing on our pages tracks you across other websites, so a browser's "Do Not Track" signal changes nothing here.
How long records are kept
Records of your consent are kept while texts go to your number, plus at least four years; requests to stop texts, at least five years. If you ask the salon to remove your details, your name, number, email, birthday and notes are removed from your customer record; past visits, payments and texts already sent stay in the salon's records.
When a salon's owner accepts the NailDesk Salon Agreement, we keep a record of the acceptance, including the owner's name and the computer's internet address, while the agreement lasts and for at least five years after.
Sharing
We share information only with the salon you visit; with service providers who help us run NailDesk — for example a telecommunications provider that delivers text messages, a cloud provider that hosts our online services, or a payment processor — only as much as they need; when the law requires it; and with a buyer of our business, who must keep this policy. We do not sell personal information.
Your choices
- Stop text messages at any time by replying STOP, or by asking the salon.
- Ask a salon to correct or delete your record. Salons may need to keep sales records for tax and accounting.
- Contact us with any question about this policy.
Children
NailDesk is not directed at children under 13 and we do not knowingly collect their information.
Changes
If this policy changes we will update the date at the top. Consent already given is recorded with the wording shown at the time and is not changed by a later edit.
Contact
Bao Le LLC
Leesburg, Florida
bao@baolellc.com